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RETURNS AND EXCHANGESMonaco & Margot understands that occasionally we all make spontaneous purchases that we aren’t 100% happy with. We want to make life as easy as possible for when these little shopping mishaps occur, which is why we offer a full refund or exchange of an item within 30 days. Please email us at email@example.com - and we’ll arrange for the refund! Ensure any item you would like to return is unworn (and unsoiled!) and sent back to us with tags intact. Once we have received this, we can start the returns process. Once your return has been received, you should expect to receive your refund in 5 - 10 working days.
DELIVERYOur standard delivery service will aim to deliver your parcel up to 5 working days of your order. Deliveries to the Highlands and Islands (quite niche!) will be an additional 48 hours on top of the selected delivery option. As soon as we send out your M&M parcel, you will receive either an email or an SMS (....we really need to get a WhatsApp facility, don't we!) with a tracking number. Hang onto this, it will enable you to track your parcel through to delivery. Hermes is our UK delivery partner. Hermes courier attempts delivery 3 times, usually on consecutive days. On each attempt a calling card is left, which will have contact details for the local courier so you can arrange redelivery of your parcel. If the customer is not home, the courier will attempt to leave with a neighbour to obtain a signature. If this is not possible, the courier can leave the parcel in a safe location at the customer's property. This is defined as "out of sight and under cover". Please note that this is not possible for parcels where a signature is required. If after 3 attempts, there is still an unsuccessful delivery, the parcel will be returned to the depot. You can enter your tracking number on the Hermes website (UK orders) or on the DHL website (International orders) to follow your order directly.
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