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    Monaco & Margot understands that occasionally we all make spontaneous purchases that we aren’t 100% happy with. We want to make life as easy as possible for when these little shopping mishaps occur, which is why we offer a full refund or exchange of an item within 30 days. Please email us at - and we’ll arrange for the refund! Ensure any item you would like to return is unworn (and unsoiled!) and sent back to us with tags intact. Once we have received this, we can start the returns process. Once your return has been received, you should expect to receive your refund in 5 - 10 working days.
    Our standard delivery service will aim to deliver your parcel up to 5 working days of your order. Deliveries to the Highlands and Islands (quite niche!) will be an additional 48 hours on top of the selected delivery option. As soon as we send out your M&M parcel, you will receive either an email or an SMS (....we really need to get a WhatsApp facility, don't we!) with a tracking number. Hang onto this, it will enable you to track your parcel through to delivery. Hermes is our UK delivery partner. Hermes courier attempts delivery 3 times, usually on consecutive days. On each attempt a calling card is left, which will have contact details for the local courier so you can arrange redelivery of your parcel. If the customer is not home, the courier will attempt to leave with a neighbour to obtain a signature. If this is not possible, the courier can leave the parcel in a safe location at the customer's property. This is defined as "out of sight and under cover". Please note that this is not possible for parcels where a signature is required. If after 3 attempts, there is still an unsuccessful delivery, the parcel will be returned to the depot. You can enter your tracking number on the Hermes website (UK orders) or on the DHL website (International orders) to follow your order directly.
    These terms and conditions apply to the use of our website and by using, browsing, registering or placing an order with us you agree to be bound by our terms and conditions.We will try to keep everything as clear and easy to understand as possible. We reserve the right to: Modify or withdraw (either temporarily or permanently) the website with or without notice and we shall not be liable to you or any third party for any modification or withdrawal of the website. Change these terms and conditions at any time. Any changes will take effect from the date that is indicated at the top of this page and it is your responsibility to ensure that you have read the most up to date version when using our website. You must only use our website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of our website. If you are purchasing on behalf of a business then you must have the required authority to do so. Monaco & Margot Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials used in our website. All rights, including copyright, in our website are owned or licensed to Monaco & Margot Limited. If you love our website, you may use, download and print our content solely for your own personal use or internal business purposes. Other than for these purposes you may not without our prior written consent; Copy, reproduce, use or otherwise deal with any content on our website; Modify, distribute or re-post any content on the website for any purpose; Reproduce, crawl, frame, link to or deep-link into this website on or from any other website. If you are a journalist and would like to request permission to use photography or other content from our website, please contact our press office We are dedicated to providing you with up-to-date and accurate product information so that you get a great sense and feel for our products. Although we aim to keep the product information as up to date as possible, it may be the case that at the point that the order is placed, some element of the product information may not exactly reflect the details of the actual product: The product packaging may vary from the product images on our website. While we try to show the accurate colour of the product on our website, differences in computer screens and monitors may mean the actual colour of the product that you receive will differ slightly from how you see it on our website. NB - Colour swatches on the product details page are used as a guide to change product colours and do not represent the actual or implied colour of the products. The stock position of the product as shown on the website is a guide only and the available stock position will only be confirmed at the point that the order is accepted. In any circumstance where the actual product information varies from that displayed on our website, we reserve the right not to accept the order. Placing an order on the website does not mean there is a contract between you and us. The order is only confirmed once we have notified you that the order has been invoiced and despatched. For the avoidance of doubt, any such contract between you and M&M will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Monaco & Margot Limited irrevocably agree to submit to the exclusive jurisdiction of the English Courts. The straightforward order process is as follows: Products in our main warehouse (a.k.a our home!) are collected by UK Mail and sent for dispatch according to our delivery options. Clicking on the 'Pay now' button in the payment screen of the checkout will submit the order for payment using your chosen payment provider. Once you see the order confirmation page, you will then receive an email confirming the details of each product in your order. This is not a confirmation that the order has been accepted or processed but simply that you have finished the order process. Once the goods are picked, packed and ready for dispatch, we will then process the payment and notify you with an email confirming that the order has been processed. A contract between you and us is in place at this point. If for any reason, there is a problem in processing the order then we will notify you via email or telephone with the reason it could not be fulfilled. This could be for one of the following reasons: - There was an error in how the product was described or priced on our website - One of the products in the order is currently out of stock - We are unable to take full payment for your order - You did not fulfil your obligations as set out under these terms and conditions We have a variety of payment methods for you to choose from. Please see our Privacy Policy for information about how we manage your payment data. Payment methods are: Debit or credit card. We accept all major debit and credit cards. All purchases are subject to the usual validation checks and authorisation procedures in place at your chosen payment provider. Any refusal by the payment provider to authorise the payment to us, for any reason, will not render Monaco and Margot liable for any delay or non-delivery.
    Monaco & Margot Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately. 1. DEFINITIONS AND INTERPRETATION In this Policy, the following terms shall have the following meanings: “Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site; “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation; “Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation; and “We/Us/Our” means Monaco & Margot Ltd, a limited company registered in England under company number 13635660, whose registered address is 55B Sunderland Road, Flat 2, London, SE23 2PS, and whose main trading address is the same. 2. INFORMATION ABOUT US Our Site is owned and operated by Monaco & Margot Ltd, a limited company registered in England under company number 13635660, whose registered address is 55B Sunderland Road, Flat 2, London, SE23 2PS Our Data Protection Officer is Cyrus Dailami, and can be contacted by email at, or by post at Monaco & Margot Ltd, 55B Sunderland Road, Flat 2, London, SE23 2PS 3. WHAT DOES THIS POLICY COVER? This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them. 4. YOUR RIGHTS As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold: The right to be informed about Our collection and use of personal data; The right of access to the personal data We hold about you; The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14); The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained but if you would like Us to delete it sooner, please contact Us using the details; The right to restrict (i.e. prevent) the processing of your personal data; The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation); The right to object to Us using your personal data for particular purposes; and Rights with respect to automated decision making and profiling. If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office. 5. WHAT DATA DO WE COLLECT? Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies): 5.1 name; 5.2 date of birth; 5.3 gender; 5.4 business/company name 5.5 job title; 5.6 profession; 5.7 contact information such as email addresses and telephone numbers; 5.8 demographic information such as postcode, preferences, and interests; 5.9 financial information such as credit / debit card numbers; 5.10 IP address; 5.11 web browser type and version; 5.12 operating system; 5.13 a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to; 6. HOW DO WE USE YOUR DATA? 6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below. 6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes: 6.2.1 Providing and managing your Account; 6.2.2 Providing and managing your access to Our Site; 6.2.3 Personalising and tailoring your experience on Our Site; 6.2.4 Supplying Our products AND/OR services to you (please note that We require your personal data in order to enter into a contract with you); 6.2.5 Personalising and tailoring Our products AND/OR services for you; 6.2.6 Replying to emails from you; 6.2.7 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by emailing; 6.2.8 Market research; 6.2.9 Analysing your use of Our Site [and gathering feedback] to enable Us to continually improve Our Site and your user experience; 6.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message and post with information, news and offers on Our products and services. If you would like to opt-out of marketing messaging, you may do so before checkout when entering your contact information by ticking the statement box. You can also click the unsubscribe button at the bottom of our emails, or contact our customer support to be removed from our mailing list at We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications Regulations 2003. 6.4 Third parties whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties. 6.5 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it. 6.6 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. 7. HOW AND WHERE DO WE STORE YOUR DATA? 7.1 We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it. 7.2 Some or all of your data may be stored outside of the European Economic Area. (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR. 7.3 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site. 8. DO WE SHARE YOUR DATA? 8.1 We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law. 8.2 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law. 8.3 We may sometimes use third party data processors that are located outside of the European Economic Area. (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR 8.4 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority. 9. WHAT HAPPENS IF OUR BUSINESS CHANGES HANDS? 9.1 We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us. 9.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes. When contacted you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller. 10. HOW CAN YOU CONTROL YOUR DATA? 10.1 In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account). 10.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service, the Corporate Telephone Preference Service, and the Mailing Preference Service. These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving. 11. YOUR RIGHT TO WITHHOLD INFORMATION 11.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data. 11.2 You may restrict Our use of Cookies. For more information, see section 13. 12. HOW CAN YOU ACCESS YOUR DATA? 12.1 You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at, or using the contact details below in section 14. OUR USE OF COOKIES Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times. By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for: (a) Authentication – we use cookies to identify you when you visit our website and as you navigate our website; (b) Status – to help us to determine if you are logged into our website; (c) Personalisation – to store information about your preferences and to personalise the website for you; (d) Security – as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally; (e) Interest-based Advertising – to help us to display advertisements that will be relevant to you; (f) Analytics- we use cookies to help us to analyse the use and performance of our website and services; (g) Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally; For more details, please refer to section 6, above, and to section 13.6 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them. 13.4 All Cookies used by and on Our Site are used in accordance with current Cookie Law. 13.5 Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.6. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.10, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
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